Product & Care

To determine your size, you can refer to our detailed Size Chart.

The heated jackets use a standardportable 5v battery with USB connection. Most local electtonics and convenience stores carry them.

The jacket is sold with a detailed hangtag containing this information. You can also refer to our webpage Integrated Heating System.

All LIQUID Activewear products contain detailed wash instructions sewn at the seam area inside the item. If you have removed this tag, we recommend that you reach out to our customer service for assistance info@whiteland.com.

We do not recommend dry- cleaning our jackets as this could remove the special finish on the outter fabric. Please refer to the washing instructions sewn inside your item to best preserve your jacket.

All of our jackets are suitable for winter sports. To determine the warmth ratio, we recomend that you refer to the details of the jackets contruction and insulation type. If you need further guidance, please contact our Customer Service department for assistance.

ORDERS & Shipping

You can enter your promo code on the checkout page

We accept all major Credit cards, Google Pay, and Apple Pay

Once you receive the confirmation email that your order has been shipped, you should receive your package within business working days or less.

Note: Remote areas may require a few extra days.

You will receive an email with the tracking number of your shipment.

We are not able to modify shipping addresses or reroute orders. 

Note: We are not
responsible for damaged, misplaced, or lost packages due to incorrectly placed orders. Please make sure that you enter the correct shipping address when placing your order.

 

To cancel your order, please email our customer service department info@whiteland.com during business operation hours.

Include in your email your name and order number.

Our customers pay a flat rate of $6.99USD ($8.85CAD)
for all shipments within Canada, and $11.69 USD ($14.CAD) within the United States.

*Shipping is free for orders over $150.00 USD ($75.99 CAD). Unless stated otherwise on the website.

We do not offer Express shipping as most of the orders are processed the same day.

Yes, we ship throughout Canada. 

Note: Additional shipping time and rates may apply to the following remote areas Newfoundland and Labrador, Northwest Territories, Yukon, and Nunavut. A Customer Service rep will contact you by email in this case.

Yes, we ship throughout the United States.

Note: Additional shipping time and rates may apply to the following areas  Alaska, Puerto Rico, or Hawaii. A Customer Service rep will contact you by email in this case.

We currently do not offer international shipping.

Returns & exchanges

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Unfortunately, we currently do not offer exchanges. Please email our Customer Service department at info@whiteland.com for a return authorisation number and place a new order for the correct size or item.

You have 10 days following receipt of your order to return the item(s) for a refund. After the 10-day period, your purchase becomes FINAL SALE. Merchandise for return must be in its original new condition and meet eligibility requirements (item(s) must be unworn, unwashed, with original polybag packaging, all tags attached).

For more information regarding how to get a return authorisation number, please visit our webpage Return Policy

Refunds on returned merchandise meeting the Liquid Activewear’s return conditions will be issued within 5 business working days from receipt.

Influencer & Collaboration requests

To become a brand Ambassador for LIQUID Activewear, please email: marketing@whiteland.com. Include in the email your complete contact information, location, and links to your pages.

Wholesale Inquiries

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For wholesale inquiries, please email vincent@whiteland.com.Please include in your email, your complete contact information, location, and brief description of your store.